Six core principles that govern how pak565 handles your personal information.
Your Privacy Matters: This Privacy Policy explains in plain terms what personal information pak565 collects from you, why we collect it, how we use and protect it, and what choices you have. Please read it carefully. By registering for and using pak565, you confirm your understanding of and agreement to the practices described here.
pak565 ("pak565", "we", "us", "our") operates the online betting and gaming platform accessible at pak565.net and is committed to protecting the privacy and personal data of all registered Users and visitors. This Privacy Policy ("Policy") describes how pak565 collects, uses, stores, discloses, and protects personal information in connection with your use of the pak565 Platform.
This Policy applies to all personal data collected through the pak565 website, mobile browser interface, customer support channels, and any other service or touchpoint operated by pak565. It should be read alongside our Terms & Conditions and Responsible Gaming Policy, each of which is incorporated by reference.
By registering for a pak565 account, making a deposit, placing a bet, or otherwise accessing the Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein.
pak565 acts as the data controller with respect to personal information collected from Users of the pak565 Platform. As data controller, pak565 determines the purposes and means of processing your personal data and bears responsibility for ensuring that such processing complies with applicable data protection obligations.
For all data protection queries, access requests, or complaints, you may contact the pak565 Data Protection team at the email address provided in Section 14 of this Policy.
When you register for a pak565 account, we collect the following information: full legal name; date of birth; residential address; mobile phone number; email address; preferred username; and any other information you voluntarily provide during the registration process.
To comply with our anti-money laundering and Know Your Customer obligations, pak565 may collect copies of your government-issued photographic identification (CNIC, NICOP, or valid passport), proof of residential address (utility bill, bank statement), and, where required, documentation evidencing the source of funds used for deposits. This data is processed by our compliance team and, where applicable, by regulated third-party identity verification service providers.
pak565 records details of all deposits, withdrawals, bonuses, bets, winnings, and other financial transactions associated with your account. This includes transaction amounts, timestamps, payment method identifiers (e.g. JazzCash or Easypaisa account references), and PKR balances. Full payment card or bank account numbers are never stored by pak565 — these are processed directly by our regulated payment partners.
pak565 collects information about your interactions with the Platform, including: login timestamps and IP addresses; games played and betting history; session durations; pages visited; customer support interactions; and responsible gaming tool settings applied to your account.
When you access pak565, we automatically collect certain technical information including: IP address; device type and operating system; browser type and version; mobile network operator; screen resolution; and referring URL. This data is used for security monitoring, fraud detection, and Platform optimisation.
If you contact pak565 customer support via live chat or email, we retain records of those communications — including your queries, our responses, and any documentation you share — for quality assurance, training, and dispute resolution purposes.
pak565 uses the personal data we collect for the following purposes:
Marketing Communications: pak565 will only send promotional emails or SMS messages to you if you have opted in to receive them at the time of registration or via your account settings. You may unsubscribe from marketing communications at any time via the unsubscribe link in any such email or by updating your communication preferences in Account Settings.
pak565 processes your personal data on the following legal bases:
pak565 shares personal data with carefully selected third-party service providers who assist in operating the Platform, including: identity verification and KYC providers; payment processors (including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah); fraud detection and security analytics providers; customer support software providers; and game software licensors. All such providers are contractually bound to process data solely on pak565's instructions and to maintain appropriate security standards.
pak565 may disclose personal data to regulatory authorities, law enforcement agencies, courts, or other governmental bodies where required by applicable law, regulation, court order, or legal process. Such disclosures are made only to the extent required and are documented in accordance with our internal compliance procedures.
pak565 does not sell, rent, licence, or otherwise commercially transfer your personal data to any third party for their own marketing or commercial purposes. Data sharing is limited strictly to the categories described in this Section.
pak565 uses cookies and similar tracking technologies (including local storage and session tokens) on its Platform. Cookies serve the following functions:
You may manage non-essential cookie preferences via your browser settings. Note that disabling certain cookies may affect the functionality of your pak565 session.
pak565 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include: 256-bit SSL/TLS encryption for all data transmitted between your browser and the pak565 Platform; encrypted storage of personal data and KYC documents at rest; role-based access controls limiting data access to authorised personnel; regular security audits and penetration testing; and multi-factor authentication requirements for internal administrative access to production systems.
Notwithstanding these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. If you have reason to believe that your pak565 account has been compromised, please contact support immediately via the live chat function in your dashboard.
pak565 retains personal data for the period necessary to fulfil the purposes described in this Policy, subject to the following minimum retention obligations:
Following expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with pak565's data disposal procedures.
Subject to applicable law, you have the following rights with respect to your personal data held by pak565:
To exercise any of these rights, please contact the pak565 support team via live chat or at the email address in Section 14. We will respond to all verifiable requests within a reasonable timeframe and will not charge a fee except in cases of manifestly unfounded or excessive requests.
In the course of operating the pak565 Platform, your personal data may be transferred to, processed in, or stored in countries outside of Pakistan — for example, by our identity verification providers, game software licensors, or cloud infrastructure providers. Where such transfers occur, pak565 ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses consistent with applicable international standards.
The pak565 Platform is strictly intended for adults aged 18 years and older. pak565 does not knowingly collect or process personal data from any individual under the age of 18. If pak565 becomes aware that personal data has been collected from a minor, that data will be deleted and the associated account suspended immediately. If you believe a minor has registered at pak565, please notify us immediately at the contact details in Section 14.
pak565 reserves the right to update or amend this Privacy Policy at any time. The revised Policy will be published on this page with an updated "Last Updated" date. Where changes are material, pak565 will notify registered Users by email to the address on file prior to the changes taking effect. Your continued use of the pak565 Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms.
For any questions, concerns, data access requests, or complaints relating to this Privacy Policy or pak565's handling of your personal data, please contact us via:
Live Chat: Available 24/7 within your pak565 account dashboard — the fastest route for urgent data queries.
Email: [email protected] (plain text — not a clickable link)
pak565 will acknowledge all written data protection requests within three (3) business days of receipt and will endeavour to provide a substantive response within the timeframe required by applicable law.
Your personal data is in safe hands at pak565. Join Pakistan's most trusted betting platform and experience cricket betting, live casino, and slots — backed by genuine data protection. 18+ only.
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